Privacy policy

Privacy policy

Privacy statement rTMS International

This is the privacy statement of the private limited company rTMS International B.V., hereinafter: rTMS International. rTMS International is registered with the Chamber of Commerce under number 87691671 and is located at ‘s-Gravendijkwal 66, 3014 EG Rotterdam. This document explains how rTMS International handles the processing of your personal data. In processing your personal data, rTMS International exercises the greatest possible care.

What does rTMS International do

rTMS International is a medical service provider offering rTMS treatments.

Collection of personal data

If you make use of the services of rTMS International, you provide personal data to rTMS International yourself. The processing of your personal data is necessary to be able to offer you the required and/or desired services. Personal data means all data relating to an identified or identifiable natural person.

Categories of personal data

rTMS International processes the following categories of personal data:

  • Name and address details – including at least your first and last name, your date of birth, and your address;

  • Contact details – email address and telephone number;

  • Citizen service number (BSN);

  • Identity document details (document number and expiry date);

  • Health insurance policy number;

  • Health data;

  • Living situation;

  • Marital status;

  • Religious beliefs;

  • Healthcare providers;

  • Other personal data you provide yourself.

Purpose of processing

The personal data processed by rTMS International is intended to:

  • Execute and provide services;

  • Calculate, record, and collect fees;

  • Conduct scientific or statistical research;

  • Comply with legal obligations;

  • Improve the website by analysing visitor behaviour;

  • Send newsletters (if subscribed).

Basis for processing

The processing of personal data is only possible on the following grounds: (i) legal obligation, (ii) performance of an agreement, (iii) obtained (explicit) consent from the data subject, and (iv) legitimate interest. When providing services, rTMS International processes personal data. rTMS International processes only the data it deems necessary for the provision of services and handles the personal data it has collected about you with care. The basis for processing this data is the agreement you have entered into with rTMS International and the legal obligation of rTMS International to process certain personal data. Your personal data may also be processed when visiting the website www.rtms-international.com if you have given permission for this.

Necessity of processing

The processing of your personal data is necessary to provide the services. The services offered by rTMS International cannot be fully carried out without processing your personal data. For example, no file can be created and no claims can be sent to your health insurer. In addition, as a medical service provider, rTMS International has a legal obligation to process certain data about you. If your explicit consent is required for specific purposes related to your personal data, you must provide this separately.

Automated decision-making

If any automated decision-making takes place, this is done by computer systems and/or software without human intervention. You are responsible for the data you provide and that is used during automated decision-making. If the data proves to be incorrect or incomplete, any resulting damage will be at your expense and risk. Damage also includes not, not timely, or incorrectly executing the agreement as a result of incorrect data. rTMS International does not use automated decision-making.

Retention period

The personal data processed by rTMS International is retained in accordance with relevant laws and regulations. If a longer retention period is necessary by virtue of laws or regulations, the personal data will be retained longer in accordance with these requirements. For medical records, a legal retention period of 20 years applies. All personal data collected is not retained longer than strictly necessary.

Processing by third parties

rTMS International only shares personal data with third parties if this is strictly necessary for the performance of an agreement and to comply with relevant laws and regulations. No personal data is sold. rTMS International has a legal obligation to share personal data with third parties. If personal data is shared with third parties, processing agreements are concluded for this, unless there is a legal basis for not doing so. The third parties with whom personal data is shared are:

  • Health insurers, on the basis of a legal obligation;

  • Healthcare providers, for the performance of an agreement;

  • IT systems suppliers, for the performance of an agreement;

  • The accountant, for the performance of an agreement.

Security of personal data

rTMS International takes the protection of your personal data seriously and, taking into account the state of the art, implementation costs, as well as the nature, scope, context, and purposes of processing, and the varying likelihood and severity of risks to the rights and freedoms of natural persons, takes appropriate technical and organisational measures to ensure a security level appropriate to the risk. The data is stored and hosted in at least a TIER III certified data centre located in the Netherlands.

Cookie statement

rTMS International uses technical and functional cookies to optimise the website. Cookies are small text files sent along by visiting a website to make visitors’ user experiences more efficient. According to the law, rTMS International may store cookies on your device if these cookies are strictly necessary to use the website. For other types of cookies, your consent is required. We recommend accepting cookies for the user-friendliness of the website. Website visitors have a check-in option.

The cookies used by rTMS International are functional cookies: these cookies ensure that the website functions properly. These cookies do not affect personal privacy so no consent is required. These cookies, for example, store your browser settings so our website can be viewed optimally, or ensure the website remains accessible (load-balancing), and also include cookies that prevent other cookies from being placed (no-follow).

Google cookies are also placed on the rTMS International website for Google Analytics purposes. We do not track what you do on the internet. Google Analytics may be required by applicable laws and regulations to provide access to this data. This means that rTMS International cannot link information to a natural person. In addition, rTMS International uses tracking cookies. Tracking cookies track your behaviour on the website, on the basis of which a profile is built. This profile is not linked to your name, address, email address, etc., and is intended solely to tailor advertisements to your profile so they are as relevant as possible.

If you have questions about this, you can contact the Data Protection Officer at: [email protected].

Browser settings

If you do not want websites to place cookies on your device used to view the website, you can adjust your browser settings. Before a cookie is placed, you will receive a warning and must give permission for the cookie. If you do not, this may cause the website to work less well. You can adjust your browser settings so that your browser refuses all cookies, including third-party cookies. You can also delete cookies already placed. To do this, you must adjust your browser settings via preferences and then change the privacy settings. This privacy statement does not apply to third-party websites linked to this website. We cannot guarantee that these third parties handle your personal data reliably or securely. We recommend reading the privacy statement of these websites before using them.

Rights of data subjects

As a data subject, you have the following rights:

  • Right of access: As a data subject, you have the right to obtain confirmation as to whether or not your personal data is being processed and, if so, to access the processing of your personal data.

  • Right to rectification: You have the right to obtain the rectification and completion of inaccurate data.

  • Right to erasure: Without undue delay, a data subject has the right to have personal data concerning them erased.

  • Right to restriction of processing: As a data subject, you have the right to restrict the processing of your personal data. Please contact rTMS International for this.

  • Right to data portability: A data subject has the right to receive the personal data concerning them, which they have provided to rTMS International, in a structured, commonly used, and machine-readable format, and to transmit those data to another controller without hindrance from the controller to which the data was provided.

  • Right to object: The data subject has the right to object at any time, on grounds relating to their particular situation, to the processing of personal data concerning them, including profiling.

rTMS International will stop processing the personal data unless there are compelling legitimate grounds for the processing which override the interests, freedoms, and rights of the data subject, or which are related to the establishment, exercise, or defence of legal claims.

Complaint

If you have a complaint about the way rTMS International handles your personal data, or wish to exercise one of the above rights, you can contact the Data Protection Officer at [email protected]. To ensure that you wish to exercise a right, rTMS International asks you to enclose a copy of your identity document. You may black out your photo and MRZ (machine-readable zone, the strip with numbers at the bottom) to protect your privacy. rTMS International will respond to your request as soon as possible, but no later than within 4 weeks. You can also file a complaint with the Dutch Data Protection Authority, which is the competent supervisory authority. You can contact them via this link: https://autoriteitpersoonsgegevens.nl/en/contact-dutch-dpa/report-a-concern.

Changes to the Privacy Statement

rTMS International may amend the privacy statement at any time. The most recent version will be published on the website. Always check the website for the most recent version. If the new privacy statement affects the way we process data already collected about you, we will inform you of this by email.

This version was last adopted on 12-08-25 10:25.