Unfortunately, mistakes or misunderstandings may also occur at rTMS International. We naturally do our best, but despite our commitment to quality service, things may not always go to your satisfaction. However, we hope you will first try to find a good solution together with us. 

External, Independent Complaints Procedure

We aim to provide you with the best possible care. Still, if you are dissatisfied with any aspect of your experience, we encourage you to let us know. You may also submit your question or complaint to the independent Klachtenloket Zorg (Healthcare Complaints Office).

A staff member from the Klachtenloket will try to help resolve your issue through information and advice. If necessary, they can connect you with an independent complaints officer who can mediate between you and us to help find a solution together.

You can reach the Klachtenloket Zorg by calling +31 (0)70 – 310 53 92, Monday through Friday between 9:00 AM and 4:00 PM.
Or send an email to: [email protected]
For more information, visit: https://www.degeschillencommissiezorg.nl/klachtenloket-zorg

The Disputes Committee

You may also submit your complaint to the external and independent Healthcare Disputes Committee (Geschillencommissie Zorg Algemeen). In that case, your complaint will be considered a formal dispute. An impartial and qualified committee will assess your case and issue a binding decision. This means that both you and we must comply with the ruling, and there is no possibility of appeal.

For more information, visit: www.degeschillencommissiezorg.nl